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WE'RE MOVING!

  • Jul 5
  • 1 min read

Hey everyone! Phantomasy is moving in August! :)

We will be temporarily closing down operations in August so we can pack up our warehouse and have our stuff make a 2 week journey to our new location in Alberta Canada.


We will start back up again in September!


We are really caught up on orders at the moment, so everyone's orders should still fall in our 3ish month processing time. But if for whatever reason your order is a bit late, I kindly ask for your patience as we settle in on the other side. We will do our best to make sure your order goes out on time!!


The reason we're moving? I bought a house!! It's been a huge goal/dream of mine for a long time and I'm so excited to finally achieve this dream... My fiance and I will be working from home again once we're all moved in. :) Maybe one day we will get a warehouse again, but for now, I'm really looking forward to working from home and reconnecting to my craft.


Thank you all so much for being here and for helping me live-out my dreams. I truly could not have done this without you. Thank you 💚


Sincerely, The Veilsmith (Tris)


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Hello everyone! Just some general updates for ya. ORDERS BEING STITCHED OUT: We are currently stitching out September orders. There are a few orders from June till September that need to be completed

 
 
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Customers are responsible for paying any and all Customs/Tariff/Duty fees and Taxes that may apply.

Returns and exchanges:

Contact us within: 10 days of delivery

Return items back within: 30 days of delivery

The following items can't be returned or exchanged due to the nature of these items, unless they arrive damaged or defective, I can't accept returns for:​

  • Digital downloads

  • Intimate items (for health/hygiene reasons)

Incorrect address returns:
Customers are responsible for paying for a new shipping label if an incorrect shipping address is provided by the customer.

 

Conditions of return:

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Phantomasy does not give permission to redistribute our products, or recreate our products using our designs and/or design's likeness.

Phantomasy © Tris Nielsen 2018-2026

Based in BC Canada

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