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Join date: Nov 14, 2024

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Posts (35)

Jul 6, 20261 min
WE'RE MOVING!
Hey everyone! Phantomasy is moving in August! :) We will be temporarily closing down operations in August so we can pack up our warehouse and have our stuff make a 2 week journey to our new location in Alberta Canada. We will start back up again in September! We are really caught up on orders at the moment, so everyone's orders should still fall in our 3ish month processing time. But if for whatever reason your order is a bit late, I kindly ask for your patience as we settle in on the other...

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Jun 19, 20261 min
NEXT SHOP UPDATE
June 27th at 10:00 AM PST Hey everyone! My Etsy shop will be restocked and all closed listings on my website will reopen, excluding the commission slots. Commissions are closed until the ones I currently have are completed. This next Etsy shop update will be rather LARGE! I’m MOVING in September so we will mostly be making ready-to-ship items until we leave. We will still be taking Made-to-order orders but they will be very limited! I’ll share more about the move later! I will be turning my...

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May 31, 20261 min
AWAY from June 1st to 4th
Hey everyone! I'll be away from June 1st to the 4th. WE WILL NOT BE SHIPPING OUT ORDERS DURING THAT WEEK. We will resume shipping the following week on June 11th and 12th. :) My small team will continue to work at the warehouse on what they can without me and Jenn will continue to help those she can through email. I'll be back soon! Sending so much love, The Veilsmith (Tris)

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Customers are responsible for paying any and all Customs/Tariff/Duty fees and Taxes that may apply.

Returns and exchanges:

Contact us within: 10 days of delivery

Return items back within: 30 days of delivery

The following items can't be returned or exchanged due to the nature of these items, unless they arrive damaged or defective, I can't accept returns for:​

  • Digital downloads

  • Intimate items (for health/hygiene reasons)

Incorrect address returns:
Customers are responsible for paying for a new shipping label if an incorrect shipping address is provided by the customer.

 

Conditions of return:

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Phantomasy does not give permission to redistribute our products, or recreate our products using our designs and/or design's likeness.

Phantomasy © Tris Nielsen 2018-2026

Based in BC Canada

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