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A Gentle Reminder

Hey everyone,


I just wanted to post a gentle reminder that my Dad only passed away in April. It hasn't been very long at all.

To add to this, it was the 4 year anniversary of my Mom's passing this month as well (May 6th).

I know that I'm still posting and doing things, and I'm generally a really happy and bubbly person. But to be fully transparent, in private I'm still grieving quite heavily. I miss my parents so much it hurts sometimes.


We are not Amazon. We are not fast fashion.

We make everything to order, special just for you.

It's just me and a very small team here that is processing your orders. Your orders are still being processed, it just may take a little longer than usual is all.

It will likely be around 5 months instead of 4 for some orders, but I am working very hard on catching up.

I greatly appreciate your patience and support!


If you absolutely need your order sooner, please don't ever hesitate to email me!


Much love,

Tris

AKA The Veilsmith

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General updates

Hello everyone! Just some general updates for ya. ORDERS BEING STITCHED OUT: We are currently stitching out September orders. There are a few orders from June till September that need to be completed

 
 
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Customers are responsible for paying any and all Customs/Tariff/Duty fees and Taxes that may apply.

Returns and exchanges:

Contact us within: 10 days of delivery

Return items back within: 30 days of delivery

The following items can't be returned or exchanged due to the nature of these items, unless they arrive damaged or defective, I can't accept returns for:​

  • Digital downloads

  • Intimate items (for health/hygiene reasons)

Incorrect address returns:
Customers are responsible for paying for a new shipping label if an incorrect shipping address is provided by the customer.

 

Conditions of return:

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Phantomasy does not give permission to redistribute our products, or recreate our products using our designs and/or design's likeness.

Phantomasy © Tris Nielsen 2018-2025

Based in BC Canada

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