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Phantomasy is now DUTY-FREE for U.S. customers!

Hey everyone! I have some great news. :)


I sent in an application to CUSMA to see if I could get my products exempt from the 35% tariff, and I was approved!!


This means all future orders to the U.S. will be duty-free and you will NOT have to pay for an import fee.


Thank you all so much for your cooperation and understanding during this time. It's been rather complicated and frustrating.


Here's hoping that it is smooth sailing from here on out. :)


Sincerely,

The Veilsmith (Tris)

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General updates

Hello everyone! Just some general updates for ya. ORDERS BEING STITCHED OUT: We are currently stitching out September orders. There are a few orders from June till September that need to be completed

 
 
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Customers are responsible for paying any and all Customs/Tariff/Duty fees and Taxes that may apply.

Returns and exchanges:

Contact us within: 10 days of delivery

Return items back within: 30 days of delivery

The following items can't be returned or exchanged due to the nature of these items, unless they arrive damaged or defective, I can't accept returns for:​

  • Digital downloads

  • Intimate items (for health/hygiene reasons)

Incorrect address returns:
Customers are responsible for paying for a new shipping label if an incorrect shipping address is provided by the customer.

 

Conditions of return:

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Phantomasy does not give permission to redistribute our products, or recreate our products using our designs and/or design's likeness.

Phantomasy © Tris Nielsen 2018-2025

Based in BC Canada

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