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Canada Post On Strike

Hey everyone,


Canada post went on strike on September 25th and everything has been halted.


What this means:

  • Orders that are currently outgoing will be delayed. If I've sent your order out before September 25th, it will likely stop moving until their strike is over... I'm terribly sorry for this inconvenience. It is sadly out of my control. If you cannot wait for the strike to end and mail to continue moving, the most I can offer is to remake your order and send it through another postal service.

  • Orders that we packed on the week of the strike have not gone out yet. We created shipping labels and packed them, but when we found out about the strike the next day, we held on to those orders and will be making new labels for them with another postal service. I'm sorry for the delay!

  • Orders to the U.S. are now confirmed to have a 35% Duty-Fee added on to them, so U.S. orders going out are temporarily delayed while we contact our customers. Orders are still being made as normal. For more information on this matter, please see my previous post: https://www.phantomasy.com/post/new-u-s-import-policy-regulations


If you have any questions, please email us at contact@phantomasy.com or join our Discord server and contact myself (The Veilsmith) or Izzeibean


Thank you so much for your patience and cooperation during this time!


Sincerely, The Veilsmith (Tris)

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Hello everyone! Just some general updates for ya. ORDERS BEING STITCHED OUT: We are currently stitching out September orders. There are a few orders from June till September that need to be completed

 
 
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Customers are responsible for paying any and all Customs/Tariff/Duty fees and Taxes that may apply.

Returns and exchanges:

Contact us within: 10 days of delivery

Return items back within: 30 days of delivery

The following items can't be returned or exchanged due to the nature of these items, unless they arrive damaged or defective, I can't accept returns for:​

  • Digital downloads

  • Intimate items (for health/hygiene reasons)

Incorrect address returns:
Customers are responsible for paying for a new shipping label if an incorrect shipping address is provided by the customer.

 

Conditions of return:

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Phantomasy does not give permission to redistribute our products, or recreate our products using our designs and/or design's likeness.

Phantomasy © Tris Nielsen 2018-2025

Based in BC Canada

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