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Question: Can you see through your masks?

Answer: Yes! My masks are quite easy to see through! The black masks are particularly easy to see through. White versions aren't as easy, but you can still see through it. If you have eyelash extensions, the Seer, Noctis and Keeper masks may press against your lashes, causing it to be a little more difficult to see. The Cathedral and Dragon masks will not press against your lashes.

Question: Will my glasses fog up under the Cathedral mask?

Answer: No. The Cathedral mask has mesh all over it, giving the wearer a lot of ventilation (and vision)!

However, if you wear a medical mask underneath the Cathedral mask, then it may cause your glasses to fog up.

Question: Will the Cathedral mask fit over my large glasses?

Answer: The Cathedral mask fits over most pairs of glasses. Please watch this video for more info!

Question: Can men/masc people wear your masks?

Answer: Absolutely!! We've had many male/masc people buy and wear our masks. We aim to make all of our masks gender neutral.

Question: How should I wash my mask?

Answer: Tris recommends using baby wipes to clean your mask and/or other accessories. Never put them in the washer or dryer!

Question: When will you re-open your commissions?

Answer: We will always send out a newsletter and make a post on our social media accounts when our commissions will open again. Don't worry, we always will give you at least a few days notice! Tris' commission slots fill up very fast (sometimes filling up in 2 minutes!) so we will always announce a time when they open so you can be ready!

Question: When will you have a restock?

Answer: We like to have a restock at least once a month. We don't have a set day for when they happen, but we will always send out a newsletter and post on our socials with a date and time! Just like with our commissions, we will always give you at least a few days notice, if not, a week!

Question: Can I alter/change/add anything to my mask after I buy it?

Answer: If you would like to customize your mask yourself after purchasing, you're welcome to do so. All we ask is that you give credit where credit is due! So please tag us when posting and let others know what alterations you made to the mask.

Question: Does shipping come with tracking?

Answer: At checkout you can choose between tracked shipping and shipping with no tracking.

Shipping without tracking costs less but may arrive a little later than tracked shipping.

Question: Do you ship internationally?

Answer: Yes! It just may cost more depending on where you are located.

Question: I just tried ordering something but it says you don't ship to my location?

Answer: We ship all over Canada, all over the United States, and Internationally. If you try purchasing an item from us, and you receive an error notification saying we don't ship to your location, it's likely that we sold out of that item during your purchase and you will need to wait until our next restock. We are terribly sorry if this happens and greatly appreciate your patience!

Question: Can you make me a custom design?

Answer: We can! Please visit our Custom Order page to read more on custom orders.

Question: Do you make these items all yourself?

Answer: Yes! Tris designs and puts together all of the products Phantomasy sells. From time to time, she hires a few friends to help her with her work load.

For our one of a kind masks, Tris often repurposes old jewelry; saving it from the landfill and giving it a brand new life.

Question: How long does shipping take?

Answer: Generally we ship our products out every 3-5 business days.

Some items may take longer if they are a pre-order item or a custom item. In that case, the delivery time will be written in the description of those items.

After we have dropped off your order at the post office, it should arrive in about 4-10 business days depending on where you are located. International shipping can take up to 15 days to 4 weeks+ depending on your location and the type of shipping you choose.

**Please keep in mind that due to COVID-19, shipping has been inconsistent. Depending on where you are located, it could take a bit longer for your order to reach you. There unfortunately isn't much we can do about that.

Question: Why does my order ask for my phone number?

Answer: Your phone number is needed for our order forms. Phantomasy will never call or text you directly unless notified otherwise.

Question: What Embroidery Program do you use?

Answer: Tris uses an embroidery program called Embird.

Question: What Embroidery Machine do you use?

Answer: Currently we have 7 embroidery machines.

Baby Lock Solaris II

Baby Lock Aventura II

Baby Lock Vesta

and 4 Baby Lock Flares

Question: Do you sell your patterns?

Answer: No, Tris does not sell the patterns or embroidery files to her designs. The products Tris creates are her source of income.