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Question: Can you see through the Seer Mask?

Answer: Yes! It's quite easy to see through. The black masks are particularly easy to see through. The white version isn't as easy, but you can still see through it. If you have eyelash extensions, the mask may press against your lashes, causing it to be a little more difficult to see. Same goes for our Noctis masks.

Question: Can I get it in a different colour?

Answer: Absolutely! We can make any of our products in any colour you like. Just keep in mind that your order may take a little longer than usual if we do not have the thread colour you want. We'll need to order it in from our supplier.

Question: Does shipping come with tracking?

Answer: At checkout you can choose between tracked shipping and shipping with no tracking.

Shipping without tracking costs less but may arrive a little later than tracked shipping.

Question: How long does shipping take?

Answer: Generally we ship our products out every 3-5

business days.

Some items may take longer if they are a pre-order item or a custom item. In that case, the delivery time will be written in the description of those items.

After we have dropped off your order at the post office, it should arrive in about 4-9 business days.

**Please keep in mind that due to COVID-19, shipping has been inconsistent. Depending on where you are located, it could take a lot longer for your order to reach you. There unfortunately isn't much we can do about that.

Question: What Embroidery Machine do you use?

Answer: Currently we have 2 embroidery machines. One is an Innovis NS1150E with a hoop size of 177.8 mm x 127.0 mm. We use this machine a lot for our smaller items, such as our patches.

Our other machine is an Aventura Baby Lock with a hoop size of 260.35 mm x 158.75 mm. We use this machine to create our larger items.

Question: Can you make me a mask that covers my whole face?

Answer: Yes! Just keep in mind that our masks are currently only made using machine embroidery, meaning the mask would have to be made in parts and then stitched together or worn as multiple pieces.

Question: Can you make me a custom design?

Answer: We can! Please visit our Custom Order page to read more on custom orders.

Question: Do you make these items all yourself?

Answer: Yes! Currently Phantomasy is being run solely by it's creator, Tris. All items are lovingly hand made, so no 2 items will ever be 100% exactly the same.

For our one of a kind masks, Tris often repurposes old jewelry; saving it from the landfill and giving it a brand new life.

Question: Do you offer payment plans?

Answer: Yes! If you are unable to make a full payment, please contact us directly and we can set up a payment plan for you using PayPal. We offer 2-4 payment installations. 

Question: Why does my order ask for my phone number?

Answer: Your phone number is needed for our order forms. Phantomasy will never call or text you directly unless notified otherwise.

Question: What Embroidery Program do you use?

Answer: Tris uses an embroidery program called Embird.