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Frequently Asked Questions

Question: Can you see through your masks?

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Answer: Yes! My masks are quite easy to see through! Masks with black mesh are particularly easy to see through. Masks with white mesh aren't as easy, but you can still see through it. If you have eyelash extensions, the Seer, Oracle and Keeper masks may press against your lashes, causing it to be a little more difficult to see. Our glasses-friendly masks will not press against your lashes.

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Looking for something unique?

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which events I'll be at, when I open my commissions and more!
I write out every email myself, so I promise I do my best not to be spammy. 💚

Or join my Discord server!

Joining my discord server acts the same way as my Newsletter.

I have an Announcements and Updates channel where I post things like: when my restocks are,

commission info updates, as well as when I post something on social media, and more!

If you'd like to interact with the other channels,

please make sure you react to, and follow the rules!

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Patrons have their own special section, where they get to see Behind the Scenes content.
You can gain access to this channel for just $5 a month over on Patreon!

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Click here to join the Discord Server!

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WHAT PEOPLE ARE SAYING

Caitlyn

I've been trying to find a comfortable and fashionable mask for a while now, one that covers my entire face and the hunt has been pretty exhausting! I tried Etsy masks and those were nice but not really what I had in mind, then I found your page on TikTok and it was exactly what I was looking for!

I just received my order today, the high court mask, and it's absolutely amazing! 

The craftsmanship and attention to detail, and the way the straps go around the ears is super comfy! I feel like an ethereal being when I wear it and couldn't be happier!! I have to get the cool ear attachments next!!

And then I found you were based in BC, which isn't far from North Vancouver where I'm at, and I'm so happy to see artists from around here thriving!!

★★★★★

Arbor

Beyond incredible. I'm entirely speechless. Will be enjoying this mask thoroughly and coming back for a commission when they're re-opened <3

★★★★★

Kyro

I have bought two masks from here, a spell guard and a full dragon. Both are absolutely incredible, money well spent, and the creator is an absolute delight to speak to. Definitely buying more masks in the future! 😁

★★★★★

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Customers are responsible for paying any and all Customs/Duty fees and Taxes that may apply.

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Returns and exchanges:

Contact us within: 10 days of delivery

Return items back within: 30 days of delivery

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The following items can't be returned or exchanged due to the nature of these items, unless they arrive damaged or defective, I can't accept returns for:​

  • Digital downloads

  • Intimate items (for health/hygiene reasons)

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Incorrect address returns:
Customers are responsible for paying for a new shipping label if an incorrect shipping address is provided by the customer.

 

Conditions of return:

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.​

Phantomasy does not give permission to redistribute our products, or recreate our products using our designs and/or design's likeness.

Phantomasy © Tris Nielsen 2018-2025

Based in BC Canada

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